Kairaasi.com has a customer friendly return and refund policy but before you return our product please hold___ we must know you that this is a hand block printed product and as you know a handcrafted product may have some unevenness in fabric and printing. We work hard for manufacture best quality product and inspected carefully before shipping it but it is still handmade you cannot compare it with machine made product. You should not think an irregular printing or weaving as a defect. Inequality is a sign of handmade product.
Still, if you have any major complaint about our product quality or received damaged goods we will replace your product please note there are only two circumstances valid for returning a product otherwise return cannot be possible.
- Any quality and defect issue.
- Product as per not your order
In case you receive a damaged/defective product, you should have notified us within 24 hours of receipt by sending an email to firstname.lastname@example.org with images of defective/damaged products along with order no. within 24 hours of delivery. (Please mention order no. in subject line)
Items must be returned in the original condition it will be unworn, unwashed, undamaged, unused, and with all original tags attached. Items without tags, labels, and bills will not be accepted.
- You must maintain the original packaging of the item to be returned, including tags. It should be packed well to prevent any loss in transit.
- We will confirm you by email on receiving your package.
- After the receipt of product, your request of refund or exchange will be processed.
- If you want to exchange product your new product will dispatch immediately as we get your stuff back to us.
- We will not charge anything for exchange your order.
- If you want to refund from us your returning amount should take 7 to 10 days to credit your account we will provide your refund will be made to the mode of payment from you must pay us.
- You can request for a coupon code to equal of refund value in your kairaasi.com a/c which can be redeemed on any purchase with our site.
- For both of conditions of refund and exchange, we will send you a confirmation e-mail after doing it.
- The return shipping charges will not be covered by kairaasi.com in both of conditions exchange or return if we are not in fault.
- All returned product must be sent to address:
Kairaasi Exports (OPC) Private Limited, P.Box.No 2465, R. A. Puram, Chennai – 600028. TamilNadu, INDIA. www.kairaasi.com